License activation
After purchase, open simCAN and use Activate Online from the splash screen. If activation fails, email your receipt details and Machine ID to support@simulatedsignals.com.
Setup support
Support can help with driver setup guidance, interface selection, DBC import questions, and scenario import/export workflow questions. Hardware compatibility depends on the adapter, driver, firmware, and Windows configuration.
Response target
Launch support is email-based. Typical response target is two business days, excluding weekends, holidays, travel, and unusual outages.