1. Information collected
We may receive your name, email address, purchase details, company information, trial scenario notes, Machine ID, support messages, package download activity, and files or screenshots you voluntarily provide for support.
2. Payment data
Payment details are processed by Stripe. We do not intentionally store full credit card numbers on this website.
3. How information is used
- Process orders and issue machine-bound licenses.
- Issue and manage machine-bound trial licenses.
- Estimate download-to-purchase conversion and diagnose download delivery problems.
- Provide support and respond to questions.
- Prevent misuse, fraud, or unauthorized distribution.
- Improve product documentation and support workflows.
4. Sharing
Information may be shared with service providers such as Stripe, email providers, hosting providers, or legal/accounting advisors as needed to operate the business.
5. Retention
Purchase, licensing, and support records may be retained as needed for business operations, fraud prevention, legal obligations, and customer support.
6. Contact
Privacy questions can be sent to support@simulatedsignals.com.